Returns
Ten days, still wrapped
Paper is impossible to resell once it has been handled — a single fingerprint on a sheet is visible under a wash. Sealed and unused it comes back without argument.
10 days
From the day the parcel is delivered, to tell us you want to return.
6 business days
After the returned item is back with us and has passed inspection.
48 hours
With an unboxing video, for anything broken, dead or wrong.
Asking for a return
Write to shop@casavioarchive.shop inside the window and we will issue a return authorisation within one to two working days, along with the address to send it back to.
What we can take back
Unused and complete in its original wrap, with the shrink-wrap or band unbroken and the invoice included. Once a pad is opened the paper cannot be resold.
What we cannot take back
- pads and sketchbooks that have been opened or drawn on
- paper with handling marks, bent corners or a crushed spiral
- multi-packs returned with any pack opened
- clearance and final-sale items, marked as such on the product page
- gift cards
Damaged, defective, wrong or missing
Film yourself opening the parcel. An unbroken unboxing video is the one piece of evidence that settles a courier damage claim quickly — without it we are arguing with a logistics partner on your behalf with nothing to show them.
Report the problem within 48 hours of delivery with that video and a photograph of the outer carton. We replace the item or refund it in full, and in these cases return shipping is on us. You do not pay to send back something that arrived broken.
How the refund reaches you
Once the item is back and has passed inspection the refund is approved and processed within 6 business days to the original payment source. Prepaid UPI orders return to the same handle or bank account. For a Cash on Delivery order we collect your bank or UPI details in writing before transferring, because there is no card trail to reverse.